Refund policy

Returns & Refunds

We want you to receive your Bismik products in perfect condition.

Return window: Return requests must be submitted within 7 days of delivery.

Eligible returns: Unopened and unused products may be eligible for return, subject to approval and inspection.

Non-returnable: Opened or used food/coffee products are generally not eligible for return due to hygiene, food-safety and product-quality considerations, except where the product is defective, damaged, incorrect, tampered with, or materially different from what was ordered.

Damaged or incorrect orders: If you receive a damaged, defective, incorrect, tampered or materially different product, please contact us with photographs/videos and your order details as soon as possible. We may arrange a replacement or refund, as applicable.

Change-of-mind returns: For eligible unopened returns, the customer is responsible for applicable return shipping costs.

Refunds: Once an approved return is received and inspected, the applicable refund will be processed to the original payment method, subject to the terms of the order and applicable law.

Order cancellation: Orders may be cancelled before they are fulfilled. Once an order has been fulfilled/shipped, cancellation may no longer be possible; the applicable return process will then apply.

Refund timing: The time taken for the refund to appear in your account may depend on the payment method and payment provider.